Last Updated on December 2, 2019 by Christopher G Mendla
I came across a machine that seemed to be freezing when the user clicked on the TO or CC buttons to access the address book. Outlook 2003 was set up with an exchange account. I started troubleshooting and ran through the detect and repair, resetting the mail profiles, a repair install and a complete uninstall and reinstall.
Outlook still continued to hang. The user’s account would work fine on other machines. Everything I found while searching failed to resolve the issue.
I minimized all the windows on the desktop and tried again. What I saw after clicking the TO button was a thin sliver of grey on the right hand side of the desktop. The user had somehow slid the address book dialog box all the way to the right of the screen so it was effectively invisible. All I had to do at that point was to slide the window back to the center of the screen.