Moto G7 Play on Verizon Wireless is not ringing after a recent update

Last Updated on September 14, 2020 by Christopher G Mendla

I am in the middle of a job search and was missing phone calls on my Moto G7 Plan on Verizon Wireless after a recent update. It simply wasn’t ringing. 

This seems to be a known issue with the Play and Turbo models. 

Seriously folks, isn’t the purpose of a phone to receive incoming phone calls? 

Here is what I have done so far and my setup:

• Moto G7 Play Unlocked XT1952-4 /android version 10
• Verizon Wireless
• Outgoing calls work
• Incoming calls do not ring but can go to voicemail. 
• Outgoing calls with hangouts work. 
• I tried installing and setting True Phone Dialer as the default. That would not ring. I thought that the problem could be in the Google Phone app. The fact that I had the same problem with another dialer seems to indicate that the problem is with the Moto settings
• Switched back to the default phone app
• Reset the app preferences. 
• Quadruple checked the do not disturb settings. 
• Deleted the cache and storage for the phone.
• rebooted a dozen or more times

I posted a question in the Lenovo Moto G7 Play form at https://forums.lenovo.com/t5/moto-g7-play-moto-g7-moto-g7-power-moto-g7-plus/Phone-is-not-ringing-after-last-update/m-p/5038860