Last Updated on December 4, 2019 by Christopher G Mendla
I’ve had earthlink wireless with a Sierra aircard for my laptop for a couple of years. About 2 years ago I went through tech support hell when the card would not work. Finally I got to someone in corporate and they got it working.
Well, it’s now deja vue all over again.. I was on the road about a month ago and was getting a ‘the remote computer did not respond’ when trying to connect. I spent about 45 minutes with their tech support and had to call back the next day. Supposedly Verizon had ‘unprovisioned’ the card. A couple hours later, it was working.
About a week ago, I was on the road again and got the same error. Called tech support, and after 45 minutes, they said Verizon had unprovisioned it and they would fix it.
Well, here we are again.. “The remote computer did not respond”.. I’m 20 minutes into this call and the issue is still not resolved.
I really wish I’d saved the corporate troubleshooting contact info. For the amount of billable hours I’m losing, I should probably just switch to the $75/month plan from verizon… (I’m past the 2 year contract stage).
I guess the moral of the story is that, if you purchase an aircard for occasional use while travelling, make sure you test it occassionally especially prior to travel..